Privacy Policy

‍1. The types of personal data we collect about you 

1. Personal data means any information about an individual from which that person can be identified. There are certain types of more sensitive personal data which require a higher level of protection, such as information about a person's health or sexual orientation (as further explained below). 
2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
   • Identity Data includes first name, last name, username or similar identifier, date of birth, gender, professional title, company and role. 
   • Contact Data includes billing address, email address and telephone numbers. 
   • Employment and Recruitment Data includes salary and benefits expectations, employment history and records (including job titles, work history, working hours, holidays, performance information, training records and professional memberships, educational background, professional qualifications, skills and certifications), work and geographical and industry preferences, career objectives, professional goals, copies of right to work documentation, work samples, portfolios, professional certificates, qualification documents, training and performance records, professional references and other information included in a CV, cover letter or as part of a job application process. 
   • Assessment and Evaluation Data includes the results of any psychological, behavioral, cognitive, personality, and other evaluations, assessments and tests, emotional intelligence measures, leadership potential indicators, cultural fit evaluations, problem-solving approaches, decision-making and learning styles, stress management capabilities, conflict resolution styles, communication preferences, career motivation factors, professional values alignment, risk tolerance measures, change adaptation metrics, innovation propensity, professional ethics responses, and personality profiles collected and generated in connection with your use of the Services. 
   • Diversity, Equity & Inclusion Data (“DEI Data”) includes optional demographic information including racial or ethnic origin, nationality, gender and gender identity, sexual orientation, religious or philosophical beliefs, disability status, age bracket, military/veteran status, first responder status, socio-economic background, immigration status, carer responsibilities, parental status, neurodiversity information, health conditions relevant to employment and other diversity characteristics you choose to submit to us. The provision of this data is voluntary and will always require your consent. 
   • Financial Data includes bank account and payment details. 
   • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us. 
   • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.  
   • Profile Data includes your username and password (for our website as well as login details and authentication data for Job Boards or any other third-party websites you authorise us to access on your behalf or in connection with the Services), purchases or orders made by you, your job/company preferences, industry targets, role specifications, work style preferences, salary requirements, educational aspirations, skill development goals and professional development needs, training interests, other interests and preferences, feedback and survey responses.   
   • Usage Data includes information about how you interact with and use our website, products and services.  
   • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 
3. We may also collect, store and use the following more sensitive types of personal information that may be voluntarily shared or inferred in DEI Data or other sources:
   • Information about your race or ethnicity, religious beliefs, sexual orientation, and political opinions. 
   • Trade union membership. 
   • Information about your health, including any medical condition and sickness records, including:
     • where the reason for leaving employment is determined to be ill health, injury or disability, the records relating to that decision; and 
     • details of any absences (other than holidays) from work including time on statutory parental leave and sick leave. 
4. We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering. 
5. Our Services are evolving, and we may introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we collect, use or share your data, we will notify you and modify this privacy policy. 
6. Unless certain information is legally required by a recruiter in order to submit a job application (for example, based on hiring laws in the jurisdiction in which they operate), you have choices about the information you provide us with and you do not have to provide all of the information above (such as comprehensive Employment and Recruitment Data, DEI Data or Profile Data). Nor do you have to take any assessments, tests or evaluations suggested to you on our website. However, the more complete the information you provide and the better picture we get of your skills and capabilities, the more you will get from our Services, including increasing the chances of suitable job matches and successful job applications. 
7. Where we need your personal data to perform a contract with you and you do not provide the data, we will not be able to enter into the contract, or we may have to suspend or cancel any existing contract we have with you. 

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2. How is your personal data collected? 

1. We use different methods to collect data from and about you including through: 
2. Your interactions with us. You may give us your personal data by filling in online forms or by corresponding or communicating with us by post, phone, email or otherwise. This includes personal data you provide when you:
   • apply for our Services; 
   • create an account on our website; 
   • upload your CV or other information and data; 
   • synchronize your Job Boards profile with your JobPiloteer account and allow us access to your Job Boards profile; 
   • through any job application and recruitment process; 
   • request marketing to be sent to you; 
   • enter a competition, promotion or survey; or 
   • give us feedback or contact us.  
3. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns (including when you click on content and perform a job search). We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details, including how you may opt out of tracking cookies. 
4. Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:  
5. Technical Data is collected from the following parties:
   • analytics providers, such as Google Analytics, Pendo Analytics, Meta Analytics, and others based inside and outside the UK;  
   • advertising networks [such as [NAME] based [inside OR outside] the UK]; and 
   • search information providers [such as [NAME] based [inside OR outside] the UK]. 
6. Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services [such as [NAME] based [inside OR outside] the UK]. 
7. Identity and Contact Data is collected from data brokers or aggregators [such as [NAME] based [inside OR outside] the UK]. 
8. Identity and Contact Data is collected from publicly available sources [such as Companies House and the Electoral Register based inside the UK]. 
9. Employment and Recruitment Data may be received from our network of Commercial Partners (as defined in section 4 below), such as employers who provide us with job application data.

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3. How we use your personal data 

1. Legal basis
   1. The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
      • Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you. 
      • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).  
      • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis. 
      • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example when accessing your Job Boards profile, submitting a job application on your behalf, or if you subscribe to an email newsletter. You have the right to withdraw or decline your consent at any time by contacting us at the contact details at the end of this policy (however this will not affect our use of your data up to that point). 
2. Purposes for which we will use your personal data
   1. How we use your personal data will depend on which Services you use, how you use those Services and the choices you make about the information you choose to give us. We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
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   3. To register you as a new customer
      • Type of Data:
        (a) Identity
        (b) Contact
      • Legal Basis:
        Performance of a contract with you
   4. To synchronize your Job Boards profile with your JobPiloteer account and allow us access to your Job Boards profile
   5. • Type of Data:
        (a) Identity
        (b) Contact
        (c) Employment and Recruitment
        (d) DEI
        (e) Technical
        (f) Profile
      • Legal Basis:
        Consent, having obtained your prior consent to synchronize and access your Job Boards profile for the purposes of providing our job search and matching Services
   6. To deliver, develop, improve and personalize our Services and algorithms, including:
   7. • Profile generation and job matching
      • Using data to personalize Services
      • Assessing qualifications
      • Conducting tests, evaluations, and assessments
      • Type of Data:
        (a) Identity
        (b) Contact
        (c) Employment and Recruitment
        (d) DEI
        (e) Transaction
        (f) Profile
        (g) Marketing and Communications
        (h) Assessment and Evaluations
        (i) Usage
      • Legal Basis:
        (a) Performance of a contract with you
        (b) Necessary for our legitimate interests
   8. To process and submit job applications on your behalf
   9. • Type of Data:
        (a) Identity
        (b) Contact
        (c) Employment and Recruitment
        (d) DEI
        (e) Assessment and Evaluation
        (f) Profile
      • Legal Basis:
        Consent, having obtained your prior consent to authorize us to submit job applications on your behalf
   10. To process your order:
   11. • Manage payments, fees, and charges
       • Collect and recover money owed
       • Type of Data:
         (a) Identity
         (b) Contact
         (c) Financial
         (d) Transaction
       • Legal Basis:
         (a) Performance of a contract with you
         (b) Necessary for our legitimate interests
   12. To share with our network of Commercial Partners for their business purposes
   13. • Type of Data:
         (a) Identity
         (b) Contact
         (c) Technical
         (d) Usage
         (e) Profile
         (f) Marketing and Communications
         (g) Transaction
         (h) Employment and Recruitment
         (i) Assessment and Evaluations
         (j) DEI
       • Legal Basis:
         (a) Consent
         (b) Necessary for our legitimate interests
   14. To commercialize the data:
       • Developing analytics tools and prediction models
       • Generating industry reports, market insights, and benchmarking tools
       • Offering consulting using learnings derived from the data
       • Type of Data:
         (a) Identity
         (b) Contact
         (c) Technical
         (d) Usage
         (e) Profile
         (f) Marketing and Communications
         (g) Transaction
         (h) Employment and Recruitment
         (i) Assessment and Evaluations
         (j) DEI
       • Legal Basis:
         Necessary for our legitimate interests (to expand and develop our business and to generate revenue)
   15. To manage our relationship with you:
   16. • Notifying you about changes to our terms or privacy policy
       • Dealing with your requests, complaints, and queries
       • Type of Data:
         (a) Identity
         (b) Contact
         (c) Profile
         (d) Marketing and Communications
       • Legal Basis:
         (a) Performance of a contract with you
         (b) Necessary to comply with a legal obligation
         (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you)
   17. To enable you to partake in a prize draw, competition, or complete a survey
   18. • Type of Data:
         (a) Identity
         (b) Contact
         (c) Profile
         (d) Usage
         (e) Marketing and Communications
       • Legal Basis:
         (a) Performance of a contract with you
         (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, and grow our business)
   19. To administer and protect our business and this website:
   20. • Includes troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data
       • Type of Data:
         (a) Identity
         (b) Contact
         (c) Technical
       • Legal Basis:
         (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise)
         (b) Necessary to comply with a legal obligation
   21. To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you
   22. • Type of Data:
         (a) Identity
         (b) Contact
         (c) Profile
         (d) Usage
         (e) Marketing and Communications
         (f) Technical
       • Legal Basis:
         Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy)
   23. To use and generate data analytics and insights to improve our website, Services, customer relationships, and experiences:
   24. • Includes monitoring trends, measuring effectiveness of communications and marketing
       • Type of Data:
         (a) Technical
         (b) Usage
         (c) Employment and Recruitment
         (d) DEI
         (e) Transaction
         (f) Profile
         (g) Marketing and Communications
         (h) Assessment and Evaluations
       • Legal Basis:
         Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy)
   25. To develop and train artificial intelligence (AI) models:
   26. • Gain insights using AI, automated systems, and inferences to make Services more relevant
       • Type of Data:
         (a) Identity
         (b) Contact
         (c) Profile
         (d) Usage
         (e) Marketing and Communications
         (f) Technical
         (g) Employment and Recruitment
         (h) DEI
         (i) Assessment and Evaluations
       • Legal Basis:
         Necessary for our legitimate interests (so that our Services can be more relevant and useful to you and others)
   27. To send you relevant marketing communications and personalized recommendations
   28. • About goods or services that may be of interest to you
       • Type of Data:
         (a) Identity
         (b) Contact
         (c) Technical
         (d) Usage
         (e) Profile
         (f) Marketing and Communications
       • Legal Basis:
         Having obtained your prior consent to receiving direct marketing communications
   29. To conduct data analytics studies and reporting to enable DEI initiatives and inclusive hiring
   30. • Includes creating benchmarks, measuring progress, and supporting diversity programs
       • Type of Data:
         (a) Employment and Recruitment
         (b) DEI
         (c) Transaction
         (d) Profile
         (e) Marketing and Communications
         (f) Assessment and Evaluations
       • Legal Basis:
         Consent, having obtained your prior consent to providing your data for these purposes

How we use particularly sensitive personal information 

Special categories of particularly sensitive personal information, such as information about your health, racial or ethnic origin, political opinions, religious and philosophical beliefs, sexual orientation, genetic and biometric data, or trade union membership, require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information and we will only do so with your explicit consent to the processing of those personal data. Such personal data will only be requested and used to answer an employer’s questions as part of a job application and not for any other purposes. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us. However, we may need to process this information to provide our Services so you acknowledge that, where this data is required as part of a job application and you do not provide the data, we may not be able to complete or submit the job application for you. 

Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else's interests) and you are not capable of giving your consent, or where you have already made the information public. 

We do not envisage that we will hold information about criminal convictions. 

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Automated decision-making and profiling  

We may carry out profiling as part of our Services to generate job matches and determine suitable opportunities. Our Services involve the use of algorithms to analyse a user's CV, Job Boards profile data and other data points, including skills, work history, and preferences, using AI algorithms to match them with jobs. As such, the Services may involve profiling to improve job match accuracy. Profiling refers to processing personal data to evaluate aspects of a person, like professional abilities, preferences, or interests. We may use your CV, work history, and personal preferences to create a profile for job matching purposes and the lawful basis we rely on for this is contractual necessity (profiling is necessary to provide our job-matching service). 

You will not be subject to decisions that will have a legal (or similarly significant) effect on you based solely on automated decision-making. 

Where we use your personal data for profiling purposes, to safeguard your rights, we regularly review our algorithms and allow you to request human intervention, contest any decision, or express your point of view and receive an explanation of how our algorithms work. 

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Direct marketing  

We want to ensure that you are informed and aware of the best services and promotions that we can offer you. During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us via email, which can be stopped at any point. 

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view about which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.  

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Third-party marketing  

We may wish to share your personal data with our Commercial Partners (as defined below in section 4) to enable them to sell you educational products or to contact you about job opportunities. We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.  

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Opting out of marketing  

You can ask to stop sending you marketing communications at any time by following the opt-out/unsubscribe links within any marketing communication sent to you or by contacting us at customer-support@jobpiloteer.com.  

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to service availability notifications, order confirmations, updates to our terms and conditions, and checking that your contact details are correct. 

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Cookies 

We use cookies and similar technologies to recognise you, improve our website and Services and for tracking purposes. For more information about the cookies we use and how to change your cookie preferences, please see our cookie policy. 

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4. Disclosure of your personal data 

We may share your personal data with the parties set out below for the purposes set out in the table above: 

• When you authorize us to apply for a job on your behalf, we may share your data with the recipient of that job application and it will be viewable by that organization. It is your choice whether to authorize us to make any job application on your behalf. When you do this, your application will include all of the data in the application we prepare (and you approve) as well as any supporting data you provide us with in connection with that particular job application.  

• We may share, license, sell and otherwise commercialize your personal data (including your Identity Data, Contact Data, Profile Data, Employment and Recruitment Data, DEI Data and Assessment and Evaluations Data) with recruiters, recruitment agencies, employers, hiring managers and corporate hiring teams, talent acquisition teams, HR departments, professional headhunters, career industry specialists, universities and other educational institutions, training providers, e-learning platforms, professional development services, professional certification bodies, skills development organizations, career coaching providers, career development services, educational technology providers, educational industry analysts, professional training companies, market researchers, executive search firms, staffing agencies, outplacement services, workforce development organizations, vocational schools, trade schools, bootcamps, professional associations, industry consortiums, apprenticeship programs, continuing education providers, corporate training departments, assessment and testing companies, HR technology vendors, talent management platforms, job boards, career portal operators, professional networking platforms, skills assessment providers, HR consulting firms, workforce analytics companies, labor market intelligence providers, career transition services, government workforce agencies, state and federal employment departments, municipal employment services, chambers of commerce, business associations, diversity and inclusion consultancies, compensation data providers, background screening companies, employee verification services, resume writing services, personal branding consultants, career counseling centers, military transition programs, veterans employment services, disability employment organizations, workforce reentry programs, immigrant employment services, talent marketplaces, gig economy platforms, freelancer networks, professional licensing bodies, industry certification providers, corporate talent intelligence teams, employee benefits providers, HR compliance consulting firms, organizational development consultancies, workforce planning specialists, people analytics providers, succession planning consultants, leadership development organizations, employee engagement platforms, performance management systems providers, and other entities involved in education and recruitment (our “Commercial Partners”), to enable them to sell you educational products or to contact you about job opportunities.  We will get your express consent before we share your personal data with these Commercial Partners for their own direct marketing purposes. Although these Commercial Partners are contractually required to protect your personal data, the data stored about you by these Commercial Partners is subject to the policies of those partners. Please do not upload any data that you do not want us to share with our Commercial Partners.  

We may sometimes contract with the following third parties to supply certain products and services and to help us provide our Services, including: 

• Cloud computing, networking and storage services (such as Microsoft Azure), providers of email marketing and customer relationship management services (such as HubSpot), product analytics tools (such as Pendo), as well as payment processors, external auditors and advisors, consultancy and professional services firms, such as legal and tax advisors. They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. 
• We may also share your personal data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.  
• In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

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5. International transfers 

We may transfer your personal data to service providers that carry out certain functions on our behalf (as described above). This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law. 

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that one of the following safeguards are in place:  

• If we transfer your personal data to countries that the UK government or the EU Commission has deemed to provide an adequate level of protection for personal data, we will rely on this decision.  

• In cases where there is no adequacy decision for a country, we may use specific standard contractual clauses approved for use in the UK which give the transferred personal data the same protection as it has in the UK. These are pre-approved contract terms that the recipient of your personal data must agree to, ensuring that your data is protected in line with UK and EU data protection standards. 

• Where appropriate, we may implement other lawful mechanisms to ensure that your data is transferred securely, including specific contracts or approved certification mechanisms. 

For further information on the safeguards we use, please contact us at using the contact details in section 9 below. 

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6. Data security 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, including implementing the following: 

• Encryption/decryption 

• Obfuscation 

• Latest Microsoft technologies enhancing company-wide cybersecurity standards, including but not limited to their most advanced products such as optimal Outlook protection, Microsoft Defender, Microsoft Entra ID, Microsoft Sentinel, Zero trust protocol implementation, and others.  

• Antivirus 

• Firewall  

• VPNs 

• Internal data governance and policies 

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

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7. Data retention 

How long will you use my personal data for? 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We generally retain your personal data as long as you keep your account open or as needed to provide you with our Services (including data generated or inferred from your use of our Services). In some cases, we may choose to retain certain information (e.g., insights about Services use and research, statistical or demographic data) in an anonymized or aggregated form (so that it can no longer be associated with you). 

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you, or if reasonably necessary to comply with our legal obligations, meet regulatory requirements, or prevent fraud and abuse. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for seven years after they cease being customers for accounting and tax purposes. 

In some circumstances you can ask us to delete your data: see paragraph 8 below for further information. 

Information that has been shared with others (e.g. our network of Commercial Partners) may be retained by them in accordance with their own retention policies. 

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8. Your legal rights 

You have a number of rights under data protection laws in relation to your personal data.  

You have the right to: 

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 

• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object. 

• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see ‘Opting out of Marketing’ in paragraph 3 for details of how to object to receiving direct marketing communications).  

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

• Withdraw consent at any time where we are relying on consent to process your personal data (see the table in paragraph 3 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios: 

• If you want us to establish the data's accuracy; 

• Where our use of the data is unlawful but you do not want us to erase it; 

• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or 

• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

If you wish to exercise any of the rights set out above, please contact us (see Contact details in paragraph 9).  

No fee usually required 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. 

What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.  

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9. Complaints 

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

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10. Changes to the privacy policy and your duty to inform us of changes   

We keep our privacy policy under regular review and may modify it from time to time. This version was last updated in November 2024. If we make material changes to it, we will provide notice through our Services, or by other means (such as in-app notifications), to enable you to review the changes before they become effective. If you object to any changes, you may close your account. Any changes will become binding on you upon your first use of our website or Services after the changes have been implemented. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address. 

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11. Third-party links   

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

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12. Contact information  

Where you wish to contact us with general questions or concerns, or to make a complaint, please use the following contact details: 

By post: Jubile Limited Trading as JobPiloteer™, 128 City Road, London, United Kingdom, EC1V 2NX 

By email: legal@jobpiloteer.com 

If we need to contact you, we will do so by writing to you at the email address you provided to us when you registered with us, so please inform us without delay if this changes. You agree to receive all communications electronically. If you subscribe to any of our alerts, newsletters or similar, we may send you and you agree to receive email notifications relating to such alerts and newsletters (and you may opt-out of such notifications at any time).

All personal information you submit will be collected, used, and held in accordance with your rights and our obligations under the law, as set out in our Privacy Policy. We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take a reasonable period of time for your new preferences to take effect.

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