Terms and Conditions of Use

1. Agreement to Terms, Location and Other Terms that may Apply

1. By browsing, visiting or otherwise accessing our Platform, you will be deemed to have accepted these Terms and agree to comply with them so please read them carefully and ensure that you understand them. If you do not agree to these Terms, please refrain from using our Platform immediately. When registering for an account or purchasing a job application campaign or submission, you will be required to read, accept, and agree to comply with and be bound by these Terms. If you do not, you will not be able to register or complete the purchase. 
2. We make no representation that our Service is appropriate for use, or available, in locations beyond the United Kingdom. If you are located outside the UK and accessing our Platform from other locations, you are responsible for compliance with local laws if and to the extent that they are applicable. 
3. These Terms also incorporate by reference our Privacy Policy, Cookie Policy and any other terms, policies or codes of conduct we have linked on our Platform or communicate to you from time-to-time.

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2. Modifications to Terms, Platform and Services

1. We may amend these Terms from time-to-time. Every time you wish to use our Platform, please check these Terms to ensure you understand the terms that apply to you at that time. These Terms were most recently updated in November 2024. Any changes will become binding on you upon your first use of our Platform after the changes have been implemented. 
2. In the event of any conflict between the current version of these Terms and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.  
3. If we change these Terms as they relate to an order for purchased Services, we will notify you of the changes and provide details of how to cancel if you are not happy with them.
4. You have permission for temporary use of our Platform, subject to these Terms, but we can withdraw or change our Platform or Services at any time without telling you and without being legally responsible to you (unless expressly indicated in these Terms). For example, we may update and change our Platform from time-to-time to reflect changes to our Services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes. Any such changes will become binding on you upon your first use of our Platform after the changes have been implemented.  You are therefore advised to check this page from time to time.

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3. User Registration, Eligibility, Account Requirements and Security

1. If you wish to purchase any of our Services you will need to register with us and set up an account. To create an account with us, a valid email address and password are required, along with an active Job Boards profile.  
2.  Our Platform will guide you through the process of setting up an account and making a purchase. You agree that all information provided by you to us as part of your onboarding or otherwise is true and accurate and that you will keep such information up to date. 
3. If you choose, or you are provided with, a username, user identification code, password or any other piece of information as part of our security procedures, you must treat that information as confidential. You must not disclose it to anyone else. You are fully responsible for maintaining the confidentiality of your login details and for all activities that occur under your password or account. We will not be liable for any unauthorised use of your account. 
4. We have the right to disable any username, user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms. If you know or suspect that anyone other than you knows your user details, you must promptly notify us at customer-support@jobpiloteer.com. 
5. You are responsible for protecting your hardware, software, data and other material from viruses, malware and other internet security risks. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our Platform. You must not attempt to gain unauthorised access to any part of our Platform, the server on which our Platform is stored, or any other server, computer, or database connected to our Platform. You must not attack our Platform by means of a denial of service attack, a distributed denial of service attack, or by any other means.  
6. By breaching section 3.5 you may be committing a criminal offence under the Computer Misuse Act 1990.  Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them.  Your right to use our Platform will cease immediately in the event of such a breach and, where applicable, your account will be suspended and/or deleted.

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4. Service Description: Core Services and Service Standards

1. We provide AI bots that use robotic automation ("automate repetitive human tasks") to optimize job searches and enable users to authorize us to apply for multiple jobs on their behalf with minimal manual effort.  
2. Automated Cover Letter Generation: Our AI bots are designed to automatically generate and submit personalised cover letters for job applications without requiring specific approval for each letter. Customers are clearly informed during the campaign creation process that these cover letters will be generated and submitted on their behalf. For the purposes of this clause, “specific approval” refers to explicit customer consent for a particular cover letter to be used in a specific job application. At present, customers do not have the ability to edit, approve, or reject these cover letters; however, they retain the right to opt out of the service in its entirety if they do not wish to utilise this functionality. We are committed to enhancing our service and plan to introduce features that allow customers to review, amend, or decline cover letters prior to submission. Any such updates will be communicated clearly in advance of their deployment. By using this service, you acknowledge and accept the current limitations.
3. Background Check Questions: For job applications that include mandatory responses to background screening questions, such as “Will you agree to a background check if selected for this position?” or “Will you agree to a drug test if selected for this position?”, our AI is pre-programmed to respond in a manner that ensures the application can be submitted successfully. For example, the AI will answer “Yes” to such questions without consulting the customer. Customers are informed of this pre-determined behaviour during the campaign creation process and currently have no ability to modify these responses. If customers do not agree with this approach, they are advised to refrain from using the service. We aim to introduce functionality that will allow customers to define their preferences for how such questions are handled by the AI in the future. Any updates to this functionality will be communicated clearly prior to their implementation. By using the service, you acknowledge and accept the current limitations and understand that it is your responsibility to determine whether the service aligns with your specific requirements. 
4. We make all reasonable efforts to ensure that all descriptions of the features and functionality of the Services available from us correspond to the actual services that you will receive. The Services comprise the following main functionalities: 
5. The ability to create job application campaigns simultaneously (with supporting functionality for CV uploads and synced Job Boards profiles), to identify relevant job opportunities based on the information provided, view the generated list of job matches (based on our AI’s analysis of your skills and experience), and to filter the available positions generated by the results based on how well you align with each position. (Our Platform currently only supports synchronization with Job Boards and only displays job listings from that site, but further job platforms may be integrated in future.)  
6. The ability to review job applications completed by us based on jobs you choose to apply for and ultimately authorize the AI technology behind our Platform to sign in to Job Boards using your login credentials and submit those applications on your behalf (once approved by you). 

We will provide our Services as described and using reasonable care and skill and we will use our reasonable endeavours to perform the Services in line with any delivery timescales (but a failure to meet the timescales will not entitle you to terminate any contract formed for purchased Services). If our Services do not comply, please contact us as soon as reasonably possible to inform us of the problem. Nothing in these Terms operates to reduce your rights as a consumer. For details information, please visit the Citizens Advice website www.citizensadvice.org.uk.

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5. Assessments, Evaluations and other Testing

1. When you sign up, you may be given the option to undergo psychological assessments, complete personality evaluations, participate in behavioral testing and submit to other such profiling activities that will help us generate a user profile for you and customize your experience on the Platform to optimize job search results and applications. For more information on how we use your data and personalise suggestions, please see our Privacy Policy and Cookie Policy. 
2. Our Platform and all information and tests provided in connection with the Services is in the English language only and we do not provide any local adaptation of tests or linguistic modifications.  
3. By undergoing any assessments, evaluations, testing and profiling, you agree that you have the mental capacity and fitness to engage in those features of our Services and promise to complete assessments as directed following the relevant instructions and protocols, personally/independently, adhering to any rules and time limits, and to provide honest and truthful responses to the best of your ability in an authentic and genuine way, at all times avoiding any forms or manipulations, plagiarism or fraud. 
4. Our testing and assessment standards follow UK practice and professional guidelines and you agree to submit to these standards and protocols. 

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6. Data Monetization and Sharing

1. You expressly understand and agree that all of the information and data you share with us and upload to our Platform (including information that we access via your Job Boards account, the profile we build of you, results of any tests, assessments and evaluations you take in connection with the Services and any insights and analyses derived from that data) (collectively “User Data”), may be used by us to provide, inform and improve our Platform and Services, and for future product development, and may also be sold, commercialized, distributed and shared by us with recruiters, recruitment agencies, employers, hiring managers and corporate hiring teams, talent acquisition teams, HR departments, professional headhunters, career industry specialists, universities and other educational institutions, training providers, e-learning platforms, professional development services, professional certification bodies, skills development organizations, career coaching providers, career development services, educational technology providers, educational industry analysts, professional training companies, market researchers, executive search firms, staffing agencies, outplacement services, workforce development organizations, vocational schools, trade schools, bootcamps, professional associations, industry consortiums, apprenticeship programs, continuing education providers, corporate training departments, assessment and testing companies, HR technology vendors, talent management platforms, job boards, career portal operators, professional networking platforms, skills assessment providers, HR consulting firms, workforce analytics companies, labor market intelligence providers, career transition services, government workforce agencies, state and federal employment departments, municipal employment services, chambers of commerce, business associations, diversity and inclusion consultancies, compensation data providers, background screening companies, employee verification services, resume writing services, personal branding consultants, career counseling centers, military transition programs, veterans employment services, disability employment organizations, workforce reentry programs, immigrant employment services, talent marketplaces, gig economy platforms, freelancer networks, professional licensing bodies, industry certification providers, corporate talent intelligence teams, employee benefits providers, HR compliance consulting firms, organizational development consultancies, workforce planning specialists, people analytics providers, succession planning consultants, leadership development organizations, employee engagement platforms, performance management systems providers, and other entities involved in education and recruitment (our “Commercial Partners”), for their own purposes as further described in our Privacy Policy. We will obtain your express consent where the User Data comprises personal data and we share this with the Commercial Partners for their own direct marketing purposes. 
2. You acknowledge and agree that we may also collect and analyze psychological, behavioral, cognitive, personality, and other evaluation and test results collected in connection with your use of the Services. We may also create derivative works and analyses and insights derived from that Assessment Data, build comprehensive reports, generate predictive models and combine it with other User Data to develop aggregate profiles, behavioral insights, cognitive data, success indicators, personality analyses, performance projections, and team fit analyses, as well as to create industry benchmarks and establish assessment norms (collectively “Assessment Data”). The Assessment Data may be sold, commercialized, distributed and shared by us with our Commercial Partners as identified in our Privacy Policy. We will obtain your express consent where the Assessment Data comprises personal data and we share this with the Commercial Partners for their own direct marketing purposes. 
3. You acknowledge and agree that we may collect and analyze diversity, equity & inclusion data (including diversity analytics, market inclusion metrics, trade demographic data, representation studies, population data, and market impact assessments) (“DEI Data”), use it for diversity initiatives and in statistical analysis, apply it to job matching, combine it with other data, and use in aggregate reporting. The DEI Data may be sold, commercialized, distributed and shared by us with our Commercial Partners as identified in our Privacy Policy. We will obtain your express consent where the DEI Data comprises personal data and we share this with the Commercial Partners for their own direct marketing purposes. 
4. By submitting and sharing User Data, Assessment Data and DEI Data with us, and by participating in tests and evaluations, you understand and agree that the Platform does not guarantee the privacy or confidentiality of any such data. You also acknowledge and accept that you will not be entitled to any compensation, revenue share, royalty payments, usage fees or any other financial entitlement or monetary consideration for use of your data in these ways.

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7. Setting up a Job Application Campaign

1. Our Platform will guide you through the process of setting up a new job application campaign. In order to do this and permit us to search relevant jobs and submit job applications on your behalf, you must first synchronize your Job Boards profile with your JobPiloteer account and upload your CV so that we may extract key information from them to personalize job suggestions.  
2. You will be required to input/verify your skills, experience and any other pertinent information such as job start date, title and work mode, by following the on-screen prompts on our Platform.  This is necessary to allow us to build your personalized application profile and provide you with relevant job recommendations.  
3. By agreeing to these Terms, you grant us permission to access and retrieve information from your CV and Job Boards profile (including your professional history, skills, and connections) and to use your CV and Job Boards profile data to generate job recommendations and apply for job opportunities on your behalf (once applications have been approved by you). 
4. You agree to ensure that any and all information and data you provide (including your CV and Job Boards profile details, User Data, Assessment Data, profile data and otherwise) is accurate, up-to-date and complete, that no false or misleading information will be provided, and that any assessment responses are truthful, all psychological evaluations are completed personally, that behavioral assessments reflect genuine traits. You agree to update any information that becomes out-of-date, and never to impersonate anybody else or attempt to manipulate the results of any tests. 
5. It will be your sole responsibility to ensure that you have an active and complete Job Boards profile so that you can make full use of our Services. We do not supply or make available or have any association with Job Boards or the Job Boards platform. We are not a party to your use of that platform, and we will have no responsibility or liability to you in relation to it in any respect. It will be subject to and governed by such terms and conditions and privacy policy as Job Boards imposes on its use.

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8. AI Role and User Responsibility

1. No job application will be submitted by us without explicit user approval. The AI technology underpinning our Platform and Services is purely advisory and assistive and it does not make independent decisions. All AI outputs are suggestions requiring user review and approval. You therefore bear sole responsibility for actively reviewing all suggested job opportunities, confirming and approving each application and any associated materials and credentials before submission (and any communications with potential employers), verifying all AI-generated content (including checking job application materials for accuracy and quality), deciding which opportunities to pursue, and any resulting impact from any of the aforementioned on current and future employment.  
2. You assume sole risk and responsibility for any actions taken or decisions made based on the information contained in or generated by the Services where you have authorized or approved the same. We do not warrant or represent that the information, material or services supplied as part of the Services will be delivered free of inaccuracies, interruptions, delays, omissions or errors. We shall have no liability for any loss suffered by you as a result of any errors or omissions in a job application which you have approved, or for any damage caused by errors or omissions in any information or instructions provided to us or via the Platform by you in connection with the Services, or any actions taken by us at your direction. 
3. We make no promises that any job application will be of satisfactory quality, suitable for your needs or appropriate, accurate, complete, up-to-date or legally compliant for your particular use or specific requirements. If you need advice on the suitability of any particular job for your circumstances or expertise, you should consult a suitably qualified careers specialist or other professional adviser.  
4. We are under no obligation to vet or investigate any potential job opportunity or the relevance or suitability of any potential job match, and will never be responsible or liable for any relationship of any sort which then forms between you and any employer. You and all third parties make your/their own independent judgments, and you agree that you are required to undertake your own due diligence before entering into any relationships with third parties. For the avoidance of doubt, we are not involved in or a party to any job or engagement you accept and the terms of any such engagement or employment contract (and any disputes or claims you have) are with and against that third party employer directly. 
5. To the fullest extent permitted by law, we bear no responsibility for the consequences of the accuracy of your profile or for assessment and evaluations outcomes (including test result accuracy, psychological evaluations, behavioral predictions, performance projections, career recommendations, development suggestions and compatibility matches), nor for diversity, equity & inclusion impact (including diversity classifications, inclusion recommendations, equal opportunity outcomes, representation impacts, demographic effects, population groupings, or classification accuracy).

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9. Platform/Service Limitations

1. We shall use reasonable endeavours to provide you with access to the Platform, save for during any period during which we are undertaking maintenance, updates or any other work to the Platform. The Platform shall be provided on an “as is” basis with no warranty, express or implied, of any kind. To the fullest extent permitted by law, we expressly disclaim any and all warranties and conditions, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, availability, security, title and/or non-infringement. 
2. We may alter, suspend, withdraw, discontinue or restrict the availability of all or any part of our Platform for business and operational reasons at any time and without notice. We will try to give you reasonable notice of any suspension or withdrawal but we will not be liable to you in any way if our Platform (or any part of it) is unavailable at any time and for any period (unless expressly stated otherwise in these Terms).  
3. We may have to suspend the supply of the Services to deal with technical problems or make technical changes, or to update the Services to reflect changes in relevant laws and regulatory requirements. If we need to suspend availability of the Services and you have made a purchase, we will inform you in advance of the suspension and explain why it is necessary (unless we need to suspend availability for urgent or emergency reasons, in which case we will inform you as soon as reasonably possible after suspension). If the suspension lasts (or we tell you that it is going to last) for a significant duration, you may end any contract for purchased Services and receive a refund of fees paid for Services not received.

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10. Disclaimers

1. You acknowledge and agree that we do not endorse or guarantee the accuracy, completeness, or reliability of any job listing identified in a job application search, and that we shall not be liable for any loss or damage arising out of or in connection with your reliance on such listings or for any actions taken by you or employers in connection with any job listed.  
2. You acknowledge and agree that the hiring decision is made solely by the employer and that we do not guarantee job offers, job placements, interviews, or responses from prospective employers. You are solely responsible for evaluating and investigating any job opportunity presented on the Platform and assume all risks associated with your decision to apply for or accept any job offer. Job applications appearing on our Platform do not constitute an endorsement or verification by us.  
3. Our Services do not include promoting you to potential employers or providing any assistance in facilitating any job offer or engagement beyond submitting job applications approved by you as part of the Services. We will not take any steps to assist in the negotiations or acceptance of any job offers. It is entirely up to you whether you ultimately enter into negotiations and contractual arrangements with any third parties following submission of job applications as part of the Services.  
4. The Conduct of Employment Agencies and Employment Business Regulations 2003 Agencies (which helps to ensure fair treatment, transparency, and ethical practices in the recruitment process) does not apply to us as a business as we act purely as a job search optimization platform and do not introduce or supply candidates to recruiters/employers. We are not required to check that candidates are suitable for the roles they’re placed in, verify identities, take into account qualifications and skills, inform candidates about any risks associated with a particular job, or other relevant factors. It is your responsibility to do these things and to carry out due diligence on any roles and employers identified in job matches, ensure you are satisfied you possess the appropriate qualifications and can lawfully take up a job offer, supply references if requested, and are comfortable with the terms of any contracts you enter into with employers.

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11. Job Board Risks and Penalties

1. You understand and fully acknowledge and accept that there are risks in authorizing us to access your Job Boards account on your behalf including, without limitation, breaching Job Boards’s own user terms (which expressly prohibit the sharing of passwords and accounts and the use of bots or other automated methods to access their platform). 
2. We will not be liable to you for any loss or damage arising from any action Job Boards takes in connection with your account, including any suspension or termination of your Job Boards account, financial damages or other penalties.  
3. By providing us with your login credentials for Job Boards, you:
   • Confirm that you have read and understood Job Boards’s terms of service.
   • Explicitly accept all risks associated with using (or authorizing the use of) automated tools on that platform. 
   • Acknowledge that automated interactions are explicitly prohibited by most job boards, including Job Boards. 
   • Understand that Job Boards and other job boards actively pursue, detect and penalize automated interactions. 
   • Accept that your Job Boards account may be:
     • Temporarily suspended. 
     • Permanently banned. 
     • Restricted from certain features. 
     • Flagged for suspicious activity. 
     • Deleted without warning. 
     • Blacklisted from future use. 
   • Take full responsibility for any resulting penalties or account actions. 
   • Accept that loss of premium memberships, connections, and account history may occur. 
   • Acknowledge that penalties may extend to linked accounts, profiles, or devices. 
   • Understand that account recovery may be impossible. 
   • Accept that professional network connections and all your content published on Job Boards’s platform (such as posts, articles, comments, and so on) may be permanently lost. 
   • Acknowledge that such actions may negatively impact your current employment, future job prospects, professional reputation, business relationships, and ability to participate in professional groups and communities. 
   • Understand that Job Boards may share information about violations with other platforms, report violations to current or potential employers, take legal action against users violating their terms, and share violation data with third-party verification services. 
   • Accept that we cannot guarantee the timing or success of automated applications, that our activities won't be detected, the preservation of your account status, or recovery of any lost data or connections. 
   • Agree that you are solely responsible for maintaining backup copies of your Job Boards data, managing any professional relationships affected, handling any resulting legal issues, and addressing any impact on your employment. 
   • Confirm that you have independent authority to share these credentials with us, accept these risks on behalf of your account, and make decisions about your Job Boards presence. 
   • Release us from any claims related to account penalties or restrictions, lost professional opportunities, reputational damage, financial losses, and legal consequences. 
   • User Obligations and CooperationsYou agree to co-operate with us in all matters relating to the Services. This includes providing us with such information and materials as we may reasonably require in order to supply the Services within the required timescales, and ensure that such information is complete, accurate and up-to-date in all material respects, as well as granting timely access (including via passwords and other security access information) to your Job Boards account as we may reasonably require from time to time to enable us to provide the Services.  
4. We are entitled to rely upon all information supplied by or on your behalf and shall not be responsible for its accuracy or completeness of, or have any obligation to verify, the same. If information changes or is inaccurate it is your responsibility to update the information and inform us.  
5. If certain information is not provided by the specified date, or required actions taken by the required date (such as approval of a job application submission or confirmation of a particular response within a job application) then we cannot guarantee that the relevant job application deadline will be met or that the application will be submitted at all. You are aware that delays in your timely provision of information and approval of job application campaigns or submissions may cause a delay in delivering the Services and we accept no responsibility for delays caused by your failure to provide or approve information when requested. For the avoidance of doubt, refunds will not be provided in the event that a job application is delayed or not submitted due to such failure. 
6. We shall be entitled to assume that any information provided to us and any directions or instructions communicated to us by you or on your behalf, or which appear to be properly communicated to us by you or on your behalf, are accurate, complete and properly authorised by you and, in performing the Services, we shall be entitled to rely on such information, direction or instruction. We shall not be liable in respect of anything done or suffered to be done by you in accordance with any such information, direction or instructions. We shall not be liable for any loss or damage in connection with any error or inaccuracy in information provided by you or any misrepresentation by you. 
7. You agree to comply with all applicable laws in connection with your use of the Platform and Services, and to use the Services in a professional manner. You are solely responsible for the content and accuracy of your Job Boards profile and for any information and data you input and transmit to or via our Platform, as well as for reviewing any materials and job applications generated via the Platform as part of the Services. It is your responsibility to ensure they reflect the truth and your requirements. You explicitly acknowledge and understand that you are responsible for all materials and information you transmit to the Platform and for any consequences of its publication or submission as part of a job application. You agree to indemnify (i.e. compensate) us against all losses and legal actions arising from third-party claims in respect of such materials and information you provide.

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12. Intellectual Property Rights: Rights We Own

1. With the exception of any proprietary materials that you provide us with or access to (such as your CV and Job Boards profile data), we are the owner or the licensee of all intellectual property rights in our Platform and Services, including in the material published on our Platform and all materials or output developed, designed or created by us in connection with the provision of our Services.  
2. The materials and rights we own include the JobPiloteer™ trademark and associated logos and brand features, all data analytics, insights and aggregated user data we generate in connection with your use of the Services, test methodologies and results, evaluation frameworks, diversity metrics, representation studies, demographcis data, population comparisons, trend analyses, impact assessments, outcome measurements, behavioral and predictive models and insights, personality profiles, comparative analytics and benchmark data, derived intelligence and data (including rights in psychological insights, behavioral patterns, performance predictions, success indicators, team fit analyses, leadership potential metrics, development recommendations, career trajectory models, compatibility scores and risk assessments) generated in connection with the Services, the Platform’s user interface and design elements, text, images, graphics, photographs, audio, video, scripts, code, software, technology, AI algorithms and models, underlying business methodologies, services processes, training models, databases and any other information, content and materials that appear on, or form part of, or are generated by us or our Platform. Those works are protected by applicable United Kingdom and international intellectual property laws and treaties and all such rights are reserved.  
3. The JobPiloteer™ trademark and distinctive signs may not be used without written permission, nor used in connection with products or services which are not ours, or in such a way as to cause confusion among customers or in any way which may denigrate or discredit our business, the Services or our Platform.  
4. Where our Platform includes information and materials uploaded or created by other users or third parties (including job listings), this information and these materials have not been verified or approved by us. The views expressed by other users on our Platform do not represent our views or values. We are under no obligation to oversee, monitor or moderate any interactive service we provide on our Platform, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. If you see anything which could in any way be deemed inappropriate or offensive, please contact us immediately at customer-support@jobpiloteer.com so that we can take appropriate action at our discretion.

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13. Intellectual Property: Rights We License to Each Other

1. To the extent that we provide you with or you have access to any content, information, images, audio, video and other materials (“Content”) as part of our Services, we will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence for you to browse, consult and interact with the content and functionality of the Platform, to access and use the relevant Content for your personal, non-commercial purposes and to receive and use any purchased Services during the term of the Contract solely for the purpose of personal job searches and applications.  
2. You may generate and download job application materials solely for your personal use. The licence granted does not give you any rights in our Content (including any material that we may licence from third parties). You may not sub-license, assign or otherwise transfer the rights granted in this section. The licence granted in section 14.1, and use of our Platform, does not give you any rights in the Platform, Services or related content and materials on it except to the extent expressly stated in these Terms. 
3. You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’). You must not alter anything, or use any Content separately from the text that goes with it.  
4. If you share Content from our Platform, our status (and the status of any identified contributors) as the authors of such Content must always be acknowledged. You must not use any part of the Content for commercial purposes without obtaining a written and signed licence to do so from us or our licensors. If you print off, copy or download any part of our Platform in breach of these Terms, your right to use our Platform and Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. In addition, you understand we may be entitled to take legal action against you for breach of our intellectual property rights.  
5. The Services involve users uploading, sharing and granting us access to proprietary information, data and materials, including your CV and Job Boards profile data (“User Content”). You retain full ownership of your User Content but grant us an unconditional, non-exclusive, fully transferrable, royalty-free, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating the Platform and providing our Services, and as otherwise described in these Terms. This licence includes the right to use your User Content to improve and promote our Services, the Platform and for the benefit of our Commercial Partners as described in section 6.  
6. You can end this licence for specific User Content by closing your account, except (a) to the extent it has already been shared with others and (b) for the reasonable time it takes to remove from backup and other systems. 
7. You agree that you will be solely responsible for any and all User Content that you create or upload using or via our Platform. Specifically, you agree, represent and warrant that you have the right to create or upload the User Content and the right to use all materials of which it is comprised and that it will not infringe the intellectual property rights of any other party, or be in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.  
8. You agree that you will be liable to us and will, to the fullest extent permissible by law, indemnify (i.e. compensate) us for any breach of section 14.7.  You will be responsible for any loss or damage suffered by us as a result of such breach.

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14. Platform/Service Restrictions and Acceptable Content Standards

1. You may only use our Platform and Services in a manner that is lawful and that complies with the provisions of this section 15.  Specifically:
   • You must ensure that you comply fully with any and all applicable local, national and international laws and/or regulations; 
   • You must not use our Platform or Services in any way, or for any purpose, that is unlawful or fraudulent; 
   • You must not use our Platform or Services to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software or any data of any kind; and 
   • You must not use our Platform or Services in any way, or for any purpose, that is intended to harm any person or persons in any way, or to transmit any information containing material prohibited in these Terms.   
2. You must not share account access, create multiple accounts, use false information, impersonate others, disclose information that you do not have consent to disclose, use bots or other automated methods to access the Services, or override or circumvent any security features on our Platform. 
3. You agree: (a) not to copy, download or otherwise attempt to acquire any part of our Platform in breach of these Terms; (b) not to copy, reproduce, distribute, modify, adapt, create derivative works of, publicly display, transmit, broadcast, sell, license, or in any way exploit any content on our Platform or any aspect of the Services, in whole or in part, without our prior written consent; (c) not to disassemble, decompile or otherwise reverse engineer our Platform or attempt to extract the source code; (d) not attempt to circumvent any technical limitations or security measures; (e) not to remove or alter any proprietary notices that appear on our Platform or any materials we generate via the Platform; (f) not to allow or facilitate any use of our Platform or Services that would constitute a breach of these Terms; and (g) not to embed or otherwise distribute our Platform on any website, ftp server or similar.     
4. You may not send, upload, or in any other way transmit data to us or our Platform, nor link to our Platform from any other website the content of which contains material that: (i) is sexually explicit; (ii) is obscene, deliberately offensive, hateful or otherwise inflammatory; (iii) promotes violence: (iv) promotes or assists in any form of unlawful activity; (v) discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age; (vi) is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; (vii) is calculated or is otherwise likely to deceive another person; (viii) is designed or is otherwise likely to infringe (or threaten to infringe) another person’s privacy; (ix) misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive; (x) implies any form of affiliation with us where none exists; (xi) infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, patents and database rights) of any other party; or (xii) is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence. We have the right to remove any posting you make on our Platform if, in our opinion, it does not comply with the acceptable content standards set out above. 
5. You shall not post, transmit, display or share information on the Platform that you do not own or have permission to post, transmit, display or share. You shall not access all or any part of the Services or Platform in order to develop, perform or provide a service or product which creates a functional substitute to or is in anyway similar to or in competition with the Services or Platform, or otherwise use the Services or Platform to provide services to third parties or to provide access to the Services to unauthorized third parties.  
6. To the fullest extent permitted by law, you shall not use, and we do not consent to the use of, our Platform, or any data published by, or contained in, or accessible via, our Platform or Services for the purposes of developing, training, fine-tuning or validating any AI system or model. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Services provided via, or in relation to, our Platform for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
   1. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Platform or any data, content, information or services accessed via the same; 
   2. Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations. 
7. We reserve the right to suspend or terminate your access to our Platform and the Services if you materially breach the provisions of this section 15 or any of the other provisions of these Terms (including if you submit false or misleading information or otherwise misuse the Platform or Services).  Specifically, we may take one or more of the following actions:
   • Suspend, whether temporarily or permanently, your right to access our Platform; 
   • Issue you with a written warning; 
   • Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach; 
   • Take further legal action against you as appropriate; 
   • Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or 
   • Any other actions which we deem reasonably appropriate (and lawful). 

We hereby exclude any and all liability arising out of any actions (including, but not limited to, those set out above) that we may take in response to breaches of these Terms.

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15. Links to and from our Platform, and Third-Party Content

1. You may link to our Platform provided that:
   • you do so in a fair and legal manner; 
   • you do not do so in a manner that suggests any form of association, endorsement or approval on our part where none exists; 
   • you do not use any of our logos or trademarks without our express written permission; and 
   • you do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it. 
2. We may provide links to other content and resources such as websites, apps and third-party tests. Unless expressly stated, this content is not under our control.  We neither assume nor accept responsibility or liability for such third-party content.  The provision of a link by us is for reference only and does not imply any endorsement of the linked content or of those in control of it. We have no control over the contents of those sites or resources. We recommend that you refer to the third party's website terms and conditions and privacy policy prior to using the relevant third-party website. If you choose to access external platforms using links provided by us, these platforms may set cookies. We do not have any control over the use of such cookies, and you should refer to the terms and conditions of use and cookie policy of the particular third-party platform for further information.

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16. Fees, Payment Terms and Contract Formation

1. Fees: 
   • Fees vary based on the job campaign size and complexity. Fees for job application submissions are charged per job application and are based on the volume of submissions you choose to make and the campaign parameters. The final fee payable by you for the job application campaign or submissions will be the rate displayed on the relevant web page at the time you make the purchase and before campaign execution. 
   • We make all reasonable efforts to ensure that all prices shown on our Platform are correct at the time of going online. We may from time to time change our prices and add or remove any discounts and special offers advertised on the Platform without prior notice. Changes in price will not affect any purchase that you have already made but will apply to any subsequent purchase. If the price of a job application campaign or submission changes between your order being placed and us processing that order and taking payment, you will be charged the price shown on our Platform at the time of placing your order. All prices on our Platform include VAT, if VAT is charged. 
2. Our Platform will guide you through the process of making a purchase. If we are unable to generate or complete a job application campaign or submission due to incorrect or incomplete information, we may contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we may cancel your order and treat the contract as being at an end. We will not be responsible for any delays that result from you providing incorrect or incomplete information. 
3. Payment for job application campaigns or submissions must always be made in advance in full. Payments must be made in pounds sterling (GBP) or US dollars (USD) through our secure third-party payment provider and users are responsible for any applicable taxes, banking or other transaction fees, and foreign exchange rate or currency conversion costs.  
4. By placing an order with us through our Platform to access the Services, you are confirming to us that you agree to be bound by these Terms and have the legal capacity and authority to enter into these Terms.  No part of the Platform constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Any acknowledgement of receipt of your order does not mean that we have accepted it. Our acceptance of your order to use the Services will take place when we email you to accept it (“Order Confirmation Email”), at which point a contract for your use of the Services (subject to these Terms and any details set out in the Order Confirmation Email), will come into existence between you and us (“Contract”). When we refer to the Services in these Terms, we mean the services outlined and set out on our Platform at the time of your purchase and as confirmed in your Order Confirmation Email. 
5. In the unlikely event that we do not accept your order and you are not at fault, we will inform you of this in writing and no payment will be taken under normal circumstances. If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days, using the same payment method that you used when placing your order. 
6. By placing an order for the Services, you authorise us and/or our third-party payment provider to take payment and/or charge your payment card for the relevant amount at the relevant time. Fees payable to us shall be paid by you to us following the instructions to complete payments on the Platform or by such method as we notify to you from time to time when sums are payable, which may include, without limitation, payment by bank transfer following delivery of an invoice, card or direct debit. You must provide valid payment information for any purchase and you understand that failed payments may result in suspension of the Services. Fees paid are non-refundable unless expressly stated otherwise in these Terms. 
7. If we are unable to collect any payment you owe us we may charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You shall pay us the interest together with any overdue amount. We can also suspend your access to all or part of the Services until payment is made in full, or end our Contract with you and claim any compensation due to us if you do not make any payment to us when due. You acknowledge that our Services may not be provided, or job application campaigns ended or cancelled if your billing information is inaccurate, invalid, without funds or any pre-authorisation generates a negative response.

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17. Data Protection and Privacy

1. Subject to the remainder of this section, consumers, by default, have a legal right to a “cooling-off” period within which they can cancel a contract for any reason, including if they have changed their mind, and receive a refund. The period begins once we have sent you your Order Confirmation Email (i.e. when the Contract between you and us is formed) and ends when you access or use any of the Services, or 14 calendar days after the date of our Order Confirmation Email, whichever occurs first. Provided you have not used any of the Services within the cooling-off period we will be able to cancel the Contract and issue a full refund (except as explained below in connection with the provision of digital data). 
2. Your right as a consumer to change your mind does not apply in respect of digital content/data if we have supplied this before the end of the cooling-off period and you agreed to this when ordering. You therefore acknowledge and agree that, in the case of job application searches, we will not be able to offer any refund once the results have been generated, downloaded or otherwise accessed and you will continue to have access to those search results. In the case of job application submissions, we will not be able to offer any refund once the job application has been prepared or submitted, even if you are still within the withdrawal period. If you cancel the Contract before the job application has been submitted but after provision of the Services has begun, you will be required to pay for the Services supplied up until the point at which you inform us of your wish to cancel, and the amount due will be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services will be refunded subject to deductions calculated on this basis.  
3. If you wish to exercise your right to cancel within the cooling-off period, you may inform us of your cancellation in any way you wish, however for your convenience we offer a model cancellation form on our Platform and will include a link to it with the booking confirmation. Cancellation by email or by post is effective from the date on which you send us your message. If you would prefer to contact us directly to cancel, please use the contact details at the end of these Terms, providing us with your name, address, email address and telephone number. 
4. Refunds will be provided solely at our discretion, and only in cases where Services have not been delivered as described. 

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18. Cooling-off Rights

All personal information that we may use will be collected, processed, and held in accordance with your and our rights and obligations under applicable data protection and cookie laws. For complete details of our use of cookies and our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy and Cookie Policy. By using our Platform or purchasing any Services, you agree to us handling this information and confirm that data you provide is accurate. 

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19. Liability Limitations and Indemnification

1. We make reasonable efforts to ensure that the content contained within our Platform is complete, accurate and up-to-date. We do not, however, make representations, warranties or guarantees (whether express or implied) in this respect. No part of our Platform or any accompanying documentation (whether provided in electronic form or otherwise) constitutes advice on which you should rely and is provided for general information purposes only. We do not guarantee that any part of our Platform is suitable for use in commercial situations or that it provides accurate information or advice on which business decisions can be based. It is your responsibility to take precautions and use common sense when using our Platform. To the fullest extent permitted by law, we exclude all legal responsibility and costs for reliance placed on the Platform by anyone. 
2. Insofar as permitted by law, we make no representation, warranty, or guarantee that our Platform will be fit for a particular purpose, that any specific results may be obtained from use of our Platform, that our Platform will meet your requirements or expectations, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. 
3. Subject to the remainder of these Terms, we do not warrant or represent that your use of our Platform or Services will be uninterrupted or error-free, or that the Services will meet your requirements. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities. 
4. If you are a consumer user then if, as a result of our failure to exercise reasonable care and skill, any digital content from our Platform damages your device or other digital content belonging to you, you may be entitled to certain legal remedies.  For more details on consumer rights, please contact your local Citizens Advice Bureau or Trading Standards Office. 
5. If you are a business user, to the fullest extent permissible by law, we accept no liability for any foreseeable loss in contract, tort (including negligence), for breach of statutory duty, or otherwise arising out of or in connection with the use of (or inability to use) our Platform or the use of or reliance upon any Content included in our Platform. Our Services are intended for non-commercial use only. We accept no liability for loss of profits, sales, business or revenue; economic loss; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any special, indirect or consequential loss or damage, even if it could have been foreseen. We will not be responsible for any loss or damage that is not foreseeable (meaning if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created), or that is caused by any inaccurate or misleading information provided by you. 
6. To the fullest extent permissible by law, we accept no liability to consumers or businesses for loss or damage that is not foreseeable and we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to our Platform or any Content included in our Platform.  
7. Successful job campaigns and job applications cannot be guaranteed, and we make no warranty or representation that any particular result will be brought about as a result of the Services we provide. We are not a careers provider. To the fullest extent permitted by law, we will not be liable for any loss or damage arising from inaccurate job recommendations, unsuccessful job applications, or misuse of your Job Boards profile or CV data beyond the agreed permissions. To the fullest extent permitted by law, we will not be liable for the effect use of our Services has on your career, employment situation, future opportunities or professional relationships, including any job loss, loss of access to third party job platforms or any penalties or other action taken against you by such third-party platforms, reputational damage, workplace penalties, reference losses or industry standing. Not we will be liable in the event that any third-party site places limits on the volume of job applications we are able to submit. 
8. We exercise all reasonable skill and care to ensure that our Platform is free from viruses and other malware.  To the fullest extent permitted by law, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our Platform (including the downloading of any Content from it) or any other website or service that we may provide a link to. 
9. We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of our Platform resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship. 
10. Nothing in these Terms excludes or restricts our liability in any situation where it would be unlawful for us to do so including fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. Subject to the aforegoing, our aggregate liability to you shall be limited to no more than the fees received by us from you under any Contract for purchased Services in the 12 months preceding the claim.  
11. We will not be responsible or liable for any failure or delay in performing our obligations under these Terms resulting from any cause beyond our reasonable control. If any of our Services are delayed or prevented due to something beyond our reasonable control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay or failure. If there is a risk of substantial delay you may contact us to cancel any pre-paid job application campaigns or submissions and receive a refund for any Services you have paid for but not received. 
12. You shall defend, indemnify (i.e. compensate) and hold us (and our affiliates, officers, agents, employees, partners and licensors) harmless against all liabilities, claims, actions, third party demands, proceedings, losses, damages, penalties, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of our Platform or any breach of these Terms or our Contract with you for the provision of our Services.  

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20. Termination Rights

1. We have the right to terminate with immediate effect a Contract with you for purchased Services by notifying you at any time.  If we do this and you are not at fault, or if we are in breach of the Contract and you terminate the Contract as a result of that breach under section 21.3 (for example by failing to submit an approved job application when we should have done so), we will issue a pro-rated refund of the price already paid by you to you to take account of the shortened Contract duration. Any refunds will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs. Refunds will be made using the same payment method that you used when making your purchase unless we agree otherwise. 
2. For the avoidance of doubt, no refunds are due in the event that you abandon a campaign or in the event that you are not satisfied with the job results generated or do not secure a job at the end of a campaign. 
3. You may terminate any Contract for purchased Services in the event that we materially breach the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of being notified in writing to do so by you. You also have the right to terminate any Contract for purchased Services if we have informed you of a forthcoming detrimental change to the Services or to these Terms that you do not agree to, if there is a risk that availability of the Services will be significantly delayed because of events outside of our control, or if we have suspended availability of the Services for a significant period of time. You may also be entitled to a full or partial refund to take account of any Services you have purchased but not yet received or accessed.

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21. Effects of Termination

1. Upon termination, all licences granted under these Terms shall immediately terminate and you shall immediately cease all use of the Services and pay any outstanding fees owing. We may destroy or otherwise dispose of any data inputted to the Platform by you (or by us on your behalf) for the purpose of using the Services or facilitating your use of the Services (“Customer Data”). You agree that we are not a storage service and have no obligation to store, maintain or provide you with a copy of any Customer Data, except to the extent required by applicable law or as noted in our Privacy Policy. Our Commercial Partners’ rights to further use and commercialize your Use Data shall survive. 
2. Any terms or provisions of these Terms which by their nature are intended to survive termination, whether expressly stated or implied, shall continue in full force and effect after such termination. This includes, without limitation, all rights and obligations concerning intellectual property, indemnification, and limitation of liability, as well as any other rights or duties which are reasonably intended to survive termination.

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22. Miscellaneous

1. These Terms (and any Contract we have with you for purchased Services) constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.  
2. If any of the provisions of these Terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms, which shall remain valid and enforceable.  
3. No failure or delay by us in exercising any of our rights under these Terms means that we have waived that right, and no waiver by us of a breach of any provision of these Terms means that we will waive any subsequent breach of the same or any other provision.  
4. We may assign these Terms or any of our rights without your consent. You may not do this without our prior written consent.  
5. Unless expressly stated otherwise, these terms do not confer any third-party beneficiary rights.

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23. Governing Law and Jurisdiction

1. These Terms and your use of our Platform (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.  
2. Subject to clause 23.3, any disputes concerning these Terms, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.  
3. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above provision takes away or reduces your rights as a consumer to rely on those provisions.

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24. Contact Information  

Where you wish to contact us with general questions or concerns, or to make a complaint, please use the following contact details: 

By post: Jubile Limited Trading as JobPiloteer™, 128 City Road, London, United Kingdom, EC1V 2NX 

By email: legal@jobpiloteer.com 

If we need to contact you, we will do so by writing to you at the email address you provided to us when you registered with us, so please inform us without delay if this changes. You agree to receive all communications electronically. If you subscribe to any of our alerts, newsletters or similar, we may send you and you agree to receive email notifications relating to such alerts and newsletters (and you may opt-out of such notifications at any time).

All personal information you submit will be collected, used, and held in accordance with your rights and our obligations under the law, as set out in our Privacy Policy. We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take a reasonable period of time for your new preferences to take effect.

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